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Don’t Settle For “Good Enough” IT Support

You deserve to experience South Carolina’s premier white-glove IT Services

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Putting Our Money Where Our Mouth Is

Here are just a few of the businesses that we’ve served and helped succeed throughout the years:

Understand Your Business
Plan for the Future
Support You Every Step of the Way

“The Staff at Servcom USA are all extremely friendly and responsive to our calls. The Servcom USA staff are always reliable, and readily available in time of need which are very sparse.”

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KATHY RAYMES

York Baptist Association

“For more than 15 years, our company has been utilizing Servcom USA for our IT services and support. Servcom USA offers high quality services and exceptional support staff. I can say that we have always been satisfied with their work.”

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LISA M. COMER

Carolina Medical Consultants, PA

“While we are not Servcom USA’s largest client, we still receive a high level of service (…) What I appreciated most was that I was treated with respect and with absolutely no condescension or impatience, an attitude I haven’t encountered with other vendors.”

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ALLISON ASKINS

St. Martin’s-in-the-Fields Episcopal Church

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There's a Problem

with the Way Most Businesses Approach IT Support in Rock Hill and Columbia

Stop us when this starts to sound familiar...

You’re Working With An IT Provider and You're Not Sure If They're Doing The Best For You...

Many IT providers base their entire business model on reselling software, and not providing any support beyond that.

You're Handling Everything Internally, And It's Becoming A Bigger Job Than It Used To Be...

There comes a point in time when your key team members could better serve the business without also being the IT team.

You're Spending Way Too Much Time Even Thinking About Your IT.

Your IT Should be running smoothly, with a team of business IT experts handling all of your routine tasks.

We're Here To Set The Record Straight...

Having The Right IT Support partner in Rock Hill and Columbia Can Change Everything

Since 2000, we have been solving a major problem for small businesses: how can you keep up with ever-changing IT needs?

We solve this by giving small businesses the same advantages that large corporations have when managing their  IT: multiple employees specializing in different aspects of the industry, but without the overhead or complexity of finding, equipping, and retaining a full IT department.

Servcom USA provides a full IT support staff for your organization to handle all of your IT issues, simply and affordably.

Here is how we do IT Support in Rock Hill and Columbia:

Dedicated IT support and management team

With the basics of your company all under control, you can focus on more profitable ventures for your company.

Cybersecurity is included in all of our packages

Don’t worry about your network being down at awkward times anymore. With Servcom’s 24/7 monitoring, you can trust your network will be running when you need it.

Better budgeting with predictable fees

With our flat rate IT and managed services, you’ll save cash every month and avoid spending money on unpredictable technology breakdowns.

With the proper level of IT Support in Rock Hill and Columbia, there’s literally nothing your business can’t accomplish. That’s exactly what we want for you and, at the end of the day, that’s what our IT consulting and managed services are all about.

Getting started is easy. Give us a call at (803) 615-5514 or complete the form, and we will get in touch with you to set up an introductory phone call.

What Happens Next?

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Fill in our quick form

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We’ll schedule an introductory phone call

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We’ll take the time to listen and plan the next steps

What Makes Servcom USA Different?

We Take a Personal Approach to IT Support in Rock Hill and Columbia

Clients Love Us

Customer support is our top priority. We do what we say that we are going to do while maintaining fair, transparent pricing. We maintained a 96% retention rate even through COVID.

The IT Risk Assessment

A constantly evolving checklist to ensure that client systems are as stable and consistent as they are.

Predictable Fees

All items are detailed, so it is clear what you are paying for.

Communication

Client satisfaction and communication are key. Quarterly business reviews and client satisfaction meetings ensure services are meeting expectations.

Availability

Our team is well equipped to support your IT environment remotely. Local resources are available for site visits in the event of a serious issue that requires extra support.

Managed IT Support is Everything You Need Day to Day

Some other providers don’t include things like new PC deployments and system upgrades.

See What Servcom USA Clients are Saying

“Running a chemical company is incredibly demanding and having Servcom at the helm of our IT has allowed for piece of mind. These guys are extremely responsive to all of our needs and proactively handle potential issues and threats to our servers and equipment. I have worked with them for over 10 years and am looking forward to many more years.”

- Steve Hamel

“Servcom USA has provided our company with IT support and services for about 10 years. We have always experienced professional and timely service for our IT needs. Servcom provides our company with round the clock monitoring, quick responses to service requests, knowledgeable service technicians and the comfort of knowing they are keeping our systems cybersecure.”

- Karen Carroll

“We’ve been working with William and the Servcom team for years. They are quick to respond, knowledgeable, and friendly. They assessed our company’s needs and vulnerabilities and then provided the necessary services and hardware to keep us out of trouble. Great company, great people.”

- Philip Shoemaker

Avoid the Headache of Managing Your IT Internally

Managed IT

With our managed IT services offering, we plug our complete IT department program into your businesses to take IT completely off of your plate.

As part of our IT Support in Rock Hill and Columbia, Servcom USA designed our managed services offerings to give businesses like yours the benefits of having your own in-house IT department – at a fraction of the cost and with none of the headaches that normally come with it. All of your routine IT tasks – from new employee onboarding, to help desk support to vendor management, backups and disaster recovery – are all provided with a fixed, predictable monthly cost.

IT Projects

Need help with an upcoming project? Let’s work together to get it done on time and on budget.

At Servcom USA, we understand you need dependable support you can turn to – not someone who you have difficulty even getting on the phone.

Our IT Support in Rock Hill and Columbia offers a wide range of project and consulting services for you to choose from, whether you’re looking for a major infrastructure upgrade, strategic IT planning or something far smaller in scale, we’ve got the experience and expertise to help.

Frequently asked questions

What happens when hardware fails or when new software needs to be installed?

Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.

Can my employees reach out for support directly, or just me?

Your employees will be able to reach out to us directly. We’ll be able to help resolve the issue quickly and efficiently.

What happens when I call for support?

We pride ourselves on providing excellent customer service. When you call us, you can expect a rapid, courteous response from a real person. We understand how important it is to be able to speak to someone directly when you have questions or concerns, and we will do everything we can to address your needs.

Are IT services only for big corporations?

No! Our managed IT services model is designed specifically for small businesses where it does not make sense to build an entire IT support department. We work exclusively with small businesses.

Do you offer cybersecurity?

As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.

In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.